Cancellation policy
Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
When you purchase a subscription, you'll receive repeat deliveries based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it.
Subscriptions
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Three Order Minimum: Subscriptions cannot be canceled before completing three orders. This is to ensure the commitment to the terms agreed upon during checkout.
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Reimbursement of Discounts: If you wish to cancel before completing three orders, you must reimburse any discounts received. Alternatively, the remaining two orders will be charged to your card and delivered.
If you want to cancel or change your subscription after the minimum three orders, you can do it at any time. Your order confirmation emails have links to your order, and you can manage your subscription from there.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.